Total Quality Management is a well structured and comprehensive approach to managing organization to bring improvement in the services and the products by refining the continuing processes through persistent feedbacks. Following is the assessment of TQM in relation to strategy implementation and process reengineering:
Strategy Execution & TQM
TQM is highly significant with the point of view of executing a strategy because it creates participation in the planning and implementation phase of an organization throughout to continuously bring improvements. As TQM is integrated in the business plan of an organization, thus it helps to effectively influence the expectations of customers and it can result in providing them satisfaction and widening the market share. TQM is a distinct kind of organizational management that includes all levels of the organization in effort to implement the strategy successfully. Like Xerox adopted TQM as an effective tool for implementing strategy of benchmarking and reducing supplier base.
TQM and Business Process Reengineering
TQM is a process of bringing incremental improvement gradually and continuously over an open ended time. It is a continuous process while Business Process Reengineering is a drastic and radical process to bring improvement or innovation. BPR is prudent initiative intended to attain innovation through redesigned and improved work. Unlike TQM, BPR works within a definite time frame to achieve radically redesigned processes. Like HP Inc adopted BPR to restructure the organization and to increase the efficiency of individuals over a period of time while its TQM is to constantly increase productivity and capacity of the organization.
Thompson, Stickland and Gamble. Crafting and Executing Strategy: The Quest for Competitive Advantage, Concepts and Cases (18th ed.). McGraw/ Hill.